Privacy Policy

UltraCoGroup (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and share personal data, and your rights in relation to it.

1. Business Information

Company Name: UltraCoGroup
Address: 19-21 Crewe Road, Alsager, Stoke-on-Trent, ST7 2EW, United Kingdom
Email: Info@UltraCoGroup.co.uk
Phone: 01782 948 886

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the above details.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Names, email addresses, phone numbers, postal addresses
Business names and job titles
IP addresses and website analytics data
Cookies and tracking information (see Section 8)
Payment information (if relevant to services provided)
Any additional information necessary to carry out the services you request

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage the services you request
To respond to inquiries and communicate with you
To process payments and service records
To maintain and improve our website and services
To comply with legal obligations
To send marketing communications if you have opted in

Lawful Basis for Processing:

Performance of a contract with you
Legitimate interests (e.g., service improvement, business operations)
Consent (where applicable, for marketing communications)
Legal obligations (e.g., tax and compliance records)

4. Sharing Your Personal Data

We do not sell or rent your personal information. We may share your data with:

IT and website hosting providers
Payment processing services
CRM and marketing platforms
Contractors or suppliers necessary to provide our services
Legal or regulatory authorities if required by law

We require that all third parties processing your data protect it appropriately and only use it for specified purposes.

5. Retention of Personal Data

We retain your personal data only for as long as necessary to:

Fulfil the purposes described in this policy
Comply with legal or regulatory obligations
Resolve disputes or enforce agreements

For most service records and contact information, this typically means up to 7 years unless a longer period is required by law.

6. Your Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of the personal data we hold about you
Correction: Have inaccurate or incomplete information corrected
Deletion: Request your data be erased where legally possible
Objection: Object to processing where we rely on legitimate interests
Withdrawal of Consent: Withdraw consent for marketing communications at any time
Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise your rights, contact us at Info@UltraCoGroup.co.uk or 01782 948 886.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. This includes:

Secure storage and restricted access
Regular backups and IT security protocols
Staff training on data protection

8. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

Analyse website usage and performance
Improve user experience
Enable essential website functionality

You can manage your cookie preferences or disable cookies in your browser settings. Please note that disabling certain cookies may affect website functionality.

9. International Data Transfers

We process data primarily within the UK. If any personal data is transferred outside the UK, we ensure it is protected by appropriate safeguards in line with UK GDPR requirements.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: Info@UltraCoGroup.co.uk
Phone: 01782 948 886
Address: 19-21 Crewe Road, Alsager, Stoke-on-Trent, ST7 2EW, United Kingdom